Legal
Refund, Cancellation & Billing Policy
This policy explains how subscription billing, cancellations, refunds, failed payments and price changes work for Fabricata Track.
Last updated 2026-10-11
Introduction
Fabricata Track is provided on a subscription basis. This policy explains how billing, cancellation, refunds, failed payments and price changes work. It forms part of the Terms of Use and applies to every plan. All prices are in South African rand.
Plans and Billing Cycles
Plans are billed monthly or annually. The current plans and prices are shown on the Pricing page and in the billing area of the product. An annual plan costs ten months instead of twelve. Fabricata is not registered for VAT, so no VAT is charged. There is no surcharge for paying by card.
Plan Limits
Each plan allows a number of active projects and a number of people who can make changes (administrators, managers and production users). Viewers are free and unlimited. A project is active unless it is completed, cancelled or archived. If you are at a limit, you can complete or archive a project, or move to a larger plan. Plan limits never remove work that is already in the workspace.
Free Trial
A new workspace starts with a 14-day free trial. No card is needed to start. When the trial ends, the workspace becomes read-only until a plan is chosen. Nothing is deleted.
How You Pay
Plans are paid by card through PayFast as a recurring payment. We do not see or store your card details. A plan starts when PayFast confirms the first payment, and the billing area lists the payments made.
Renewal
Monthly and annual plans renew automatically at the end of each period, at the price then in force (see Price Changes), until they are cancelled. You can cancel at any time from the billing area and there is no cancellation fee.
Reminder Before an Annual Renewal
At least 40 business days (about two months) before an annual plan renews, we email the workspace administrators the renewal date, the price that will apply, and how to cancel or change plan. Monthly plans renew without a reminder, unless the price or the limits are about to change.
Cancelling
Cancelling stops future charges. The workspace keeps working until the end of the period you have already paid for, then becomes read-only. Nothing is deleted when a plan ends.
Monthly Plans: Refunds
A monthly payment is not refunded for a month that has started, because the service is provided from the day of payment. Cancel before the renewal date to avoid the next payment.
Annual Plans: Refunds
If you cancel within 14 days of your first payment for an annual plan, we refund that payment in full. After that, an annual payment is not refunded for the unused part of the term, except as set out below or where the law requires it.
Annual Renewals You Did Not Intend
If an annual plan renews and you tell us within 14 days that you did not mean it to renew, and the workspace has not been used since the renewal, we refund the renewal payment in full.
Duplicate or Incorrect Payments
If you are charged twice, or charged an amount that is not the price of your plan, we refund the difference once we have confirmed it.
When We Cannot Provide the Service
If a fault on our side stops you from using the service for a material part of a period you have paid for, you can ask for a credit or refund for the affected time. We assess each request fairly. We do not promise a fixed uptime percentage or automatic service credits.
If We End Your Plan
If we end your subscription for a reason other than your breach of the Terms of Use, misuse or a security risk, we refund the unused part of any period you have paid for.
Your Legal Rights
Nothing in this policy limits any right you have under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 or any other law. Where the law gives you a stronger right, for example to cancel a fixed-term agreement or to a refund, that right applies instead.
How Refunds Are Paid
Refunds go back to the card used for the payment, through PayFast. We tell you the outcome of a refund request within 10 business days of a complete request. When the money appears depends on PayFast and your bank. We do not charge a fee for processing a refund.
How to Ask for a Refund or Cancellation
Cancel from the billing area at any time. To ask for a refund, email the billing contact in the Legal Notice from an administrator's email address, with the workspace name, the date of the payment and the reason.
Failed Payments
If a payment fails, PayFast may try the card again and the billing area shows a warning. For 7 days after the paid period ends the workspace keeps working so that you can update the card from the billing area. After that it becomes read-only until payment is made. Nothing is deleted.
Disputed Payments
If you have a problem with a payment, please contact us first, because we can usually put it right faster than a bank can. While a payment is disputed with a bank we may limit access to the workspace until the dispute is resolved.
Changing Plan
You can move to another plan at any time from the billing area. The new plan starts straight away at its own price and the previous subscription is stopped. No credit is given for the unused part of the previous plan unless we agree otherwise, so it is best to change soon after a renewal.
Price Changes
The price of a period you have already paid for never changes. We may change prices, plans and plan limits for the future. A change reaches an existing subscriber only from their next renewal after the notice period, never part-way through a period already paid. We give at least 30 days' written notice before a price increase, or a reduction in plan limits, affects you: by email to the workspace administrators and as a notice in the billing area. For an annual plan, the renewal reminder is the notice. If you do not accept a change, cancel before it takes effect. There is no charge for doing so, and the plan you paid for continues until the period ends. Price reductions, new features and higher limits can apply straight away and need no notice.
Taxes
If VAT or another tax becomes payable on our services, we will tell you in advance with the same notice as a price increase and show it separately.
Contact Details
Billing questions can be sent to the billing or support contact listed in the Legal Notice.
These policies are published for transparency and should be reviewed with the business owner and a qualified legal professional as Fabricata Track grows.